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Additional Information for Canadian Customers

When CanadaVet was founded in 2005, it was established to supply Canadian sourced pet products to US based customers. At the time, certain government restrictions made it difficult for us to sell online to Canadians. Since 2005, we're proud of the dozens of Canadian jobs we've created and supported, and while now we source and ship products from our facilities all over the world, we still continue to employ people across Canada including in Marketing, Customer Service and IT and continue investing in Canadian communities and supporting many Canadian based pet charities.

Do you ship to Canadian addresses?

CanadaVet is happy to ship orders to Canadian addresses, and we have many thousands of happy Canadian based customers (at one stage it was impractical to ship to Canadian addresses due to government regulations but this has now changed). Please note that now almost all of the products we sell are shipped from outside Canada.

Can I shop your website in Canadian Dollars?

Yes you can! Effective March 24, 2015 you can shop CanadaVet.com in either US dollars or Canadian Dollars. Simply select Canadian Dollars as your preferred currency in the drop down box on the left hand side of the page, and all prices will appear in CAD$ and your card or paypal account will be charged in CAD$. For more info, click here.

Shipping and tax information for Canadian addresses

If you are using a Canadian delivery address, please note these important points:

  • Most of our products are shipped from outside of Canada and while our main customer service center is in Vancouver some of our email customer service is undertaken from outside Canada. We do this to keep our costs down and our prices low.

  • If your order is shipped from outside Canada, there is a possibility that fees or taxes (such as PST, GST or HST) may be imposed by the Canada Border Services Agency. We have no control over this and any fees and taxes are your responsibility to pay.

  • Because the Canada Border Services Agency rules are very complicated we cannot advise you what, if any, fees will be charged. Charges, if any, depend on what Province you live in, the value of individual items, where they are made and other factors - for more details visit http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html. However, customers who have been affected tell us that even if the CBSA does impose charges, our prices are still competitive.

  • Some of the products we sell may be classified as veterinary drugs or pesticides and there are rules regarding the value and amount you can import for your personal use - for more details visithttp://www.hc-sc.gc.ca/cps-spc/pubs/pest/_fact-fiche/import/index-eng.php. Health Canada has also asked us to suggest you read their guidelines on importing drugs commercially and for private use, which you can read here: http://www.hc-sc.gc.ca/dhp-mps/alt_formats/pdf/compli-conform/import-export/gui_0084-eng.pdf. Remember that it is your responsibility to ensure that you comply with all relevant laws in relation to any products you purchase. We are not responsible if your order is stopped and delayed, destroyed or returned by any government authority. This is not covered by our delivery guarantee.

  • Most of our orders to Canadian addresses do not have any issues and don't have any additional charges applied, however we want you to know of the possibility, so you can take this in to account when ordering from us.

We are currently exploring various options to make our Canadian customers' order experience even better. Please subscribe to our newsletter or like us on Facebook to receive the latest CanadaVet.com news, promotions and updates.

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Free Shipping on orders over:$88.00 USD | Shipping fee on orders under $88.00 USD: $5.95 USD