• Phone: 1-888-691-2268 7am-6pm PST | 7 days a week

Information Navigation

 
 
Forgot Password

Basket Summary

Your shopping cart is empty.

View Cart

Free Shipping on orders over: $88.00 USD

Shipping fee on orders under $88.00 USD: $5.95 USD

Free Shipping on orders over: $88.00 USD

Shipping fee on orders under $88.00 USD: $5.95 USD

Q & A

General Questions & Answers

Q: My pet is sick, can you help?

CanadaVet sells products to promote good health in pets and prevent illness. We are unable to provide advice on individual complaints or ailments. If you are in any way concerned with your animal's health, consult your local vet immediately.

Q: How can your prices be so cheap?

By sourcing product from outside the USA, CanadaVet can offer considerable savings to its customers.

Products are sourced from Canada, Australia, NZ, the UK and other countries outside North America. All products are genuine, labeled in English and have the longest expiry dates currently available (most have at least a year or two before expiry).

The drug companies policy of pricing products differently for different markets and the relative strength of the US dollar, and our lower overheads (such as rents and government taxes) means we are able to pass great savings on to our customers.

Our price promise: Ifyoufind the total price of the productsyou wish to buy cheaper on any USA or Canadian pet online pharmacy, simply contact us before you order and we will match their price*.

(*Price match applies only to advertised price from a USA or Canadian online retailer of animal health products for in-date product sold in retail quantities and applies to the "total basket price" including all taxes, P&H and other charges. You must contact us before you place your order so we can implement the price match. Price match guarantee does not cover competitor sale prices, "with coupon" offers, cash back or promotional offers and member discounts, or prices advertised on ebay or other auction or marketplace websites, group buying sites or member sites. We reserve the right to decline to price match if doing so would result in us selling products at below cost or otherwise making an unacceptable loss.)

Q. How does the CanadaVet Application Reminder System work?

The CanadaVet Application Reminder System is a new feature that we have added to our website, that you can use to remind yourself when to re-apply your pet's treatments.

The new feature is completely free to use and can help to ensure that your pet never misses a treatment again!

To sign up for a monthly reminder, you can either follow the prompt after making your order, or alternatively, you can go into "My Account" and click on "Manage Reminders". From here you will have the option to specify how you will receive your reminder (either by email, SMS, or both) and on what day each month.

For more information about how to use the CanadaVet Application Reminder System, contact us at info@canadavet.com.

Order Questions & Answers

Q: How long will my order take to arrive?

As our products are shipped from outside the North America (to keep our prices down) most packages will arrive from 10-16 days from the time of shipment. However many of our customers in the US and Canada find that their order arrives in much less time (usually 7 to 10 days, but sometimes even less). In some case packages will be held up at US or Canadian customs for up to 28 days. Your order will be delivered by the US Postal Service/Canada Post, so shipping time can vary depending on their volume.

Actual delivery time depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area.

Q: How much does postage & handling cost?

Free shipping for orders over USD$88.00/CAD$117.05. For orders under that amount, we charge a flat fee of USD$5.95/CAN$7.91.

Q: I have a coupon code, how do I use it?

If you have a valid coupon code, you can enter it in the coupon code box on the checkout page to receive your discount. The coupon code box is located on the checkout page above the Payment Method section (Click to see an example). You can then enter the coupon code and press the Apply button. If the code has worked then you will see the words "Coupon accepted" appear next to the box. You will then see the discount added to your Order Contents at the bottom of the checkout page, and you can proceed to enter your payment details.

Q: I tried entering a coupon code and it did not work, what should I do?

If the coupon code that you have entered is not working, please first check that the coupon code has been entered correctly. Second, you should make sure that the coupon is still valid and has not gone past it's expiry date. Third, you should re-read the conditions to make sure that your order qualifies for the coupon discount. For example, some coupons are set up to allow for only one use per customer, so on the second attempt the code would not be accepted. If the coupon code you are using is valid but you still cannot get it to work, then you should contact us at info@canadavet.com.

Q: I want to change my order, what do I need to do?

Please contact us immediately by emailing our dispatch team at dispatch@CanadaVet.com.

When ever possible, we dispatch orders as soon we are able (often we dispatch on the same day as the order is placed), so its important that you let us know of any changes straight away.

Q: I'm not happy with my order, what can I do?

We stand behind the products we sell. We guarantee that the product you will receive will be the product you ordered (no counterfiets or substitutions!), will arrive in good useable condition within 28 days of placing your order. For OTC products, we will even give you a refund if you simply change your mind and decide you no longer want the product before you use it (product must be returned un-opened and in saleable condition). Simply contact us at info@canadavet.com for details on how to receive your replacement or refund.

Q: Is Shopping with CanadaVet secure?

Buying online from CanadaVet is safe and reliable. To ensure your payments are secure we use the latest available256 bit encryption technology (also known as SSL Technology).

Your credit card details are never sent by email and we will never disclose your details to anyone without your permission.

Payment processing is conducted by Worldpay, the company backed by the Royal Bank of Scotland and chosen by governments, banks and major businesses because of its reputation and quality. Charges will show up on your credit card as "canadavet.com" or "Ani Welf Int Pty Ltd".

Q: Will you keep my personal details private?

We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission.

We keep the information you provide to us secure and we will only use it for the purposes it is provided, such as processing payment and dispatching your order. To read our detailed privacy policy, click here.

Q: Do I need a prescription to order from you?

CanadaVet currently does not sell prescription products, so all the products available on our site are available without a prescription. There are some products which we have previously supplied which are prescription products including Atopica, Anipryl, Antirobe, Atarax, Bethanechol, Buspar, Clomicalm, DDAVP, Deramaxx, Enacard, Florinef, Ketaconazole, Lysodren, Keflex, Metacam, Neoral, Norvasc, Prednisone, Primidone, Proglycem, Proscar, Reglan, Rifadin, Sporanox, Sulfasalazine, Synthroid, Tagamet, Tapazole, Trusopt, Viokase. Unfortunately at this time we are unable to supply those products.

Q:Why does my card show a "foreign card fee" as well as my payment to you?

Unfortunately because we our payment processor, Worldpay, is based in the United Kingdom, a small number of credit card companies impose a small "foreign card fee" on your purchase. This happens rarely, and if it does, it's usually only 1 or 2% and we're confident you will still be pleased with the total price of our products. If you are unsure whether your credit card company imposes such a fee, you may wish to contact them before you order. If your credit card company does impose a fee and you don't have other cards, you can avoid the fee by selecting the "pay with Paypal" option during the checkout process. You don't need to be a Paypal member, and Paypal allows payments with lots of different cards with no foreign card fee.

Q: I'm not based in the USA (e.g. Canada, UK) , will I have to pay customs duty, VAT or GST on my order?

If you purchase products from this website you are responsible for compliance with the laws of your jurisdiction including in relation to taxes. Most countries (like the USA) do not impose customs duty, VAT or GST on orders for personal use below a specified dollar amount, however you should make your own inquiries with your local tax or revenue office. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility. Please remember that because we source products from all over the world to keep our prices low, your order may be considered an "import" by your government, so please take this in to account. For more information for Canadian Residents, please click here.

Q: My card keeps being declined, but I know my card is not over the limit. What can I do?

Some credit card companies do not permit card holders to make international transactions without prior approval. If your credit card is being declined, please try contacting your credit card company and ask them to make sure transactions with canadavet.com will not be blocked.

Alternatively, in the checkout process, select the “pay by Paypal” option. You don’t need to be a Paypal member and paypal processes payments from Visa, Mastercard, Discover Card and American Express.

Q: Do you accept Paypal?

Yes we do accept Paypal for those people who would like to pay with their Paypal account, or would just prefer the extra comfort of a third party payment processor.

In the checkout process, simply select the “pay by Paypal” option and you can use your paypal account or use paypal to process payments from your Visa, Mastercard, Discover Card or American Express.

Please note, delays in delivery can occur if your registered adress with Paypal is different to the primary address you register in your account with us, so please make sure these addresses are the same.

Q: What is your refund policy?

Canada Vet offers a 100% refund policy should a customer not be satisfied with our product. We also guarantee that the product you will receive will be the product you ordered (no counterfiets or substitutions!) and will arrive in good useable condition within 28 days of placing your order. If you receive your order and are not satisfied with it, or your order does not arrive in good useable condition within 28 days of placing your order, please contact us and we will happily arrange for a refund or replacement. Canada Vet, however, will not be responsible for incorrect shipping address entered or orders misplaced by the customers or if your order is stopped and destroyed, delayed or returned by any government authority.

Q: I can't find my previous orders on my order history?

Due to a technical limitations, orders placed on our store prior to May 1, 2009 do not show up in your previous order history. However, if you have any questions about any previous orders, please send us an email at info@canadavet.com .

Products Questions and Answers

Q: Does CanadaVet sell Interceptor, Sentinel, Capstar or Program?

Unfortunately we are currently not able to sell Novartis made products such as Interceptor, Sentinel, Capstar and Program to US customers.

Instead of using Interceptor or Sentinel, we recommend using Revolution together with an allwormer such as Canex Multispectrum.

By using Revolution and Canex together, your pet gets better protection as these products cover your pet not just from heartworm but also flea infestations and ear and sarcoptic mites in dogs and all gastrointestinal worms in dogs including roundworm, hookworm, whipworm and tapeworm including hydatid tapeworm.

Q: Are the products I buy from CanadaVet genuine?

All the products we sell are official versions manufactured by the same manufacturer who makes the equivalent product for the USA/Canada.

For example all Frontline Plus is made by Merial in France and then stamped with the appropriate regulatory information depending on which market it is being sold in. The US version has FDA approved packaging while, for example the Canadian version has it's own regulating authorities approved packaging.

Recently some US based pet product suppliers have imported product from outside of the USA for sale in the USA. Some unscrupulous vendors have had the packaging modified to resemble the USA version of the products, to pass them off as the local version of the product. This is not legal. The EPA classifies such product as counterfeit and are trying to stop this practice.

CanadaVet does not do this and does not condone this practice. We are able to provide on our site the Frontline Plus made by the same manufacturers in the same factories as that sold in the USA, but as we are based outside the USA, all products we sell have international packaging. We purchase directly from the wholesalers which Merial have authorized to distribute their product for them in this country. Customers in the USA are able to purchase these products from us and use these products on their own pets.

The advantage to you of purchasing your Frontline Plus from us is that these products are effectively exactly the same as those you purchase locally in the USA but you can save a great deal of money! Due to the strength of the US dollar we are able to sell these products a lot cheaper than you could otherwise purchase them in the USA. The international versions of the EPA and FDA are equally as strict as their counterparts in the USA. The instructions for use and safety directions are in English, the color coding of the pack sizes are the same as in the USA but you should note that the sizes are written in the metric system and care should be taken that the appropriate dose is given.

Q: Do you sell Heartgard Chewables or just Heartgard Tablets?

We sell Heartgard Plus Chewables . The chewables contain the active ingredients Ivermectin and Pyrantel, and are given monthly for the prevention of heartworm disease and for the control of roundworms and hookworms in dogs while the tablets contain Ivermectin only for the prevention of heartworm disease. Unfortunately Heartgard Tablets are not currently available but there are generic alternatives.

Q: Heartgard is expensive, do you have a generic alternative?

Valuheart is a generic alternative to Heartgard Tablets and offers significant savings.

Q: Do you sell K9 Advantix?

Yes, we can supply K9 Advantix on our site. This product is called Advantix in the countries we source our products. The packaging is slightly different than the US version but the ingredients are exactly the same as in the US/Canadian version (and the price is also so much lower!).

Q: Do you sell pet foods?

We do not sell pet food as the cost of delivery would outweigh any savings we could pass on to our customers.

Q: What if I have more questions?

If you have any questions on our products or service, please email info@CanadaVet.com. Please note, we are unable to provide advice on individual complaints or ailments. If you are in any way concerned with your animal's health, consult your local vet immediately.

CanadaVet.com
PO 37067
2930 Lonsdale Ave
North Vancouver
BC CANADA
V7N 4MO
Email: info@canadavet.com
Phone 1-888-691-2268 (6:00 AM to 5:00 PM 7 Days a Week PST)

Free Shipping on orders over:$88.00 USD | Shipping fee on orders under $88.00 USD: $5.95 USD