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Notice to Customers with Credits before 1 May 2009

Dear Existing Customer,

At the time of our recent IT upgrade on May 1, 2009, some of our customers did have credits on their accounts with us.

Unfortunately our recent upgrade means that credits can no longer automatically be kept on accounts. We have attempted to contact all customers who had credits on their accounts by email to make alternative arrangements. However, if you believe your account was in credit and you did not get an email from us, please write to us at [email protected] with your name, address and the amount of the credit, and we will email you the necessary code for you to make use of that credit*.

We do apologise for the minor inconvenience, and as our way of apologizing, the coupon code will give you an additional $5 or 10% (which ever is the lesser) on top of your existing credit.

Steven P.
IT Director

(* please note, to avoid abuse, all claims for credits will be verified against our records. Were we believe that someone is fraudulently claiming a credit they are not entitled to, we will notify the relevant authorities. We are sorry we have to say this, but there are some dishonest people out there)

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