Company Guarantee

Quality:
All products sold by CanadaVet are selected by our qualified, licensed and practicing veterinarians to ensure that they are safe products from reputable companies we trust. We wouldn't sell anything that we wouldn't use on our own animals.

All products sold by us are new, and have the longest expiry date available. Products which we sell are manufactured in the same factories, with the same ingredients as those sold under the same name in the USA. To keep costs low, products are often sourced from outside the USA. This means that the packaging may be slightly different to that available in stores in the USA. For example, weights and measurements may be in metric. All instructions for use and safety notices are written in English.

Money Back Guarantee:
If for any reason you are not happy with any non-prescription products you order when you receive them, contact us at info@canadavet.com and then just return it (unopened in the original packaging) for a replacement or refund.

Price:
Because we operate over the internet we offer great savings. Most of our products are between 30 and 60 percent less than the recommended retail price in the USA and postage, handling and full insurance on orders over $38.00 is absolutely free, no matter what size your order!

Delivery :
We guarantee prompt delivery. Your order will be filled within 2 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 days, we will contact you by email. Most of our orders arrive in 7 to 10 days, however in some rare circumstances, some orders are held up in customs and can take up to 28 days for delivery.

Security :
Buying online from CanadaVet is safe and reliable. To ensure your payments are secure we use the latest available 128 bit encryption technology (also known as SSL Technology). Your credit card details are never sent by email and we will never disclose your details to anyone without your permission.

Payment processing uses verisign, the company chosen by governments, banks and major businesses because of its reputation and quality.

Privacy:
We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order.