General Questions's Answers
Q: My pet is sick, can you help?
CanadaVet sells products to promote good health in pets and prevent illness. We are unable to provide advice on individual complaints or ailments.If you are in any way concerned with your animal's health, consult your local vet immediately.
Q: How can your prices be so cheap?
By sourcing product from outside the USA, CanadaVet can offer considerable savings to its customers.
Products are sourced from Canada and other countries outside the USA. All products are genuine, labeled in English and have the longest expiry dates currently available (most have at least a year or two before expiry).
The drug companies policy of pricing products differently for different markets and the relative strength of the US dollar, and our lower overheads (such as rents and government taxes) means we are able to pass great savings on to our customers.
Q: Do you sell pet foods?
We do not sell pet food as the cost of delivery would outweigh any savings we could pass on to our customers.
Order Questions's Answers
Q: How long will my order take to arrive?
As our products are shipped from outside the US (to keep our prices down) most package will arrive from 10-16 days from the time of shipment. However many of our customers in the US find that their order arrives in much less time (usually 7 to 10 days, but sometimes even less).
In some case package will be held up at customs for up to 28 days. Your order will be delivered by the US Postal Service.
Actual delivery time depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area.
Q: How much does postage & handling cost?
Free shipping for orders over $38.00 or $4.95 for orders below $38.00.
Q: I want to change my order, what do I need to do?
Please contact us immediately by emailing our dispatch team at dispatch@CanadaVet.com.
When ever possible, we dispatch orders as we are able (often we dispatch on the same day as the order is placed), so its important that you let us know of any changes straight away.
Q: I'm not happy with my order, what can I do?
If for any reason you are not happy with the products you order when you receive them, send us an email (info@CanadaVet.com) and tell us why and then just return it (unopened in the original packaging) for a replacement or refund.
Q: Is Shopping with CanadaVet secure?
Buying online from CanadaVet is safe and reliable. To ensure your payments are secure we use the latest available 128 bit encryption technology (also known as SSL Technology).
Your credit card details are never sent by email and we will never disclose your details to anyone without your permission.
Payment processing is conducted by verisign, the company chosen by governments, banks and major businesses because of its reputation and quality.
Q: Will you keep my personal details private?
We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission.
We keep the information you provide to us secure and we will only use it for the purposes it is provided, such as processing payment and dispatching your order.
Q: What is your refund policy?
Canada Vet offers a 100% refund policy should a customer not be satisfied with our product. Canada Vet, however, will not be responsible for incorrect shipping address entered or orders misplaced by the customers.
Products Questions's Answers
Q: Does CanadaVet sell Interceptor, Sentinel, Capstar or Program?
Unfortunately we are not able to sell Novartis made products such as
Interceptor, Sentinel, Capstar and Program to US customers from outside the USA.
Instead of using Interceptor or Sentinel, we recommend using Revolution together with an allwormer such as Canex Multispectrum.
By using Revolution and Canex together, your pet gets better protection as these products cover your pet not just from heartworm but also flea infestations and
ear and sarcoptic mites in dogs and all gastrointestinal worms in dogs including roundworm, hookworm, whipworm and tapeworm including hydatid tapeworm.
Q: Are the products I buy from CanadaVet genuine?
All the products we sell are official versions manufactured by the same manufacturer who makes the equivalent product for the USA.
For example all Frontline Plus is made by Merial in France and then stamped with the appropriate regulatory information depending on which market it is being sold in.
The US version has FDA approved packaging while, for example the Canadian version has it's own regulating authorities approved packaging.
Recently some US based pet product suppliers have imported product from outside of the USA for sale in the USA. Some unscrupulous vendors have had the packaging modified to resemble the USA version of the products, to pass them off as the local version of the product. This is not legal.
The EPA classifies such product as counterfeit and are trying to stop this practice.
CanadaVet does not do this and does not condone this practice. We are able to provide on our site the Frontline Plus made by the same manufacturers in the same factories as that sold in the USA, but as we are based outside the USA, all products we sell have international packaging.
We purchase directly from the wholesalers which Merial have authorized to distribute their product for them in this country.
Customers in the USA are able to purchase these products from us and use these products on their own pets.
The advantage to you of purchasing your Frontline Plus from us is that these products are effectively exactly the same as those you purchase locally in the USA but you can save a great deal of money! Due to the strength of the US dollar we are able to sell these products a lot cheaper than you could otherwise purchase them in the USA.
The international versions of the EPA and FDA are equally as strict as their counterparts in the USA. The instructions for use and safety directions are in English, the color coding of the pack sizes are the same as in the USA but you should note that the sizes are written in the metric system and care should be taken that the appropriate dose is given.
Q: Do you sell Heartgard Chewables or just Heartgard Tablets?
Yes we sell both the Heartgard Plus Chewables and the Heartgard Tablets. The chewables contain the active ingredients Ivermectin and Pyrantel, and are given monthly for the prevention of heartworm disease and for the control of roundworms and hookworms in dogs while the tablets contain Ivermectin only for the prevention of heartworm disease.
Q: Heartgard is expensive, do you have a generic alternative?
Valuheart is a generic alternative to Heartgard and offers significant savings.
Q: Do you sell K9 Advantix?
Yes, we can now supply K9 Advantix on our site. This product is called Advantix in the countries we source our products.
The packaging is slightly different than the US version but the ingredients are exactly the same as in the US version (and the price is also so much lower!).
Q: What if I have more questions?
If you have any questions on our products or service, please email info@CanadaVet.com. Please note, we are unable to provide advice on individual complaints or ailments.
If you are in any way concerned with your animal's health, consult your local vet immediately.
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